Class A Warranty/Customer Service Manager
Summary
| Title: | Class A Warranty/Customer Service Manager |
|---|---|
| ID: | 3005684 |
| Location: | 41 Elkhart Service Building |
| City, State / Ciudad, Estado: | Elkhart, IN |
Description
Forest River, Inc., the Nation’s largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats has an immediate opening for a Warranty Representative.
Responsibilities
Forest River offers a stable work environment that is fast paced. Our employees enjoy a highly competitive Wage and Benefit Package. We are looking for dedicated individuals with experience in the Industry as well as other Manufacturing Processes.
Responsibilities
- Manage Class A Warranty Representatives
- Warranty Authorizations
- Customer and Dealer Service Calls
- Technical Support
- Provide Technical Support to our Dealer base (via phone/email).
- Provide Customer Service to both Dealer and Retail base (via phone/email).
- Provide Production Support and help with Problem Resolution.
- Develop Troubleshooting documents.
- Learn product line from frame to final.
- Attention to detail and accuracy
- Intermediate computer skills, familiar with Microsoft Office programs
- Prefer a certain familiarity or general knowledge of RV parts, or an understanding of electrical/technical systems
- Must have excellent written and verbal communication skills
- A desire to provide extraordinary customer service to the dealer/customer network
- Able to work within a group and transition between responsibilities given
- Willingness to learn many different components of a RV
Forest River offers a stable work environment that is fast paced. Our employees enjoy a highly competitive Wage and Benefit Package. We are looking for dedicated individuals with experience in the Industry as well as other Manufacturing Processes.
This opening is closed and is no longer accepting applications
