The purpose of our department is to provide a central hub for support to and training for our warranty, parts, and service employees. The training includes areas such as:

• DAX

• Job roles and responsibilities

• Dealer Connect

• Professional development

• Computers and most used programs/applications

Other responsibilities within our department include:

• Creating, teaching, and maintaining standard practices, policies, and procedures

• Maintaining things such as:

o Pub Hub (owner’s manuals)

o Flat rate codes

o Training materials

o Vendor information

o Vendor inquiries

• Providing user support to both internal and external Customers

• Influencing Customer Service department culture

• Maintaining Vendor documentation and relationships

• Creating, testing, and communicating DAX, Dealer Connect, and D365 development

• Creating recognition system and activities

• Creating and maintaining communication tools for Customer Service Departments

• Creating and updating retail registrations and warranty extensions

Warranty and parts experience is a must
Must have great people and communication skills
A driving desire to help others