Forest River, Inc.
Job Openings >> Customer Service Representative
Customer Service Representative
Summary
Title:Customer Service Representative
ID:2692
Location:410 Columbus
City / State:Middlebury, IN
Description
Forest River, Inc., the Nation’s largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats has an immediate opening. 

Responsibilities
  • Warranty Administrator/ Claim Processing/ VCB's
    • Liaison to Customer Service Manager, Parts Manager, Customer
    • Connect with team members
    • Responsible to monitor progress and volume of claims, calls, emails,
      • Provide month end reports to reflect:
        • number of Claims each month
        • Dollar amount of claims
        • Chargebacks from Claims
        • Top 5 vendor chargebacks
          • Include number of occurrences/ claims
          • Dollar Amount
        • Volume of calls & emails
        • Separate in-house Service Claims
          • Include number occurrences/ claims
          • Dollar Amount
        • Provide Assistance with escalated customer's/ concerns
    • Understand and foster the big picture for the service levels within your oversight
    • Be aware of the Customer's Journey, and continuously strive to make the journey positive and profitable
      • Build and maintain relationships with customer channels to faciliate excellent Customer Service

Qualifications

  • Emotional Stability -Stable consistent mannerisms, works well under stress, poise, knows how to handle and relieve stress properly
  • Resourceful -Knows, understands and utilizes resources properly (systems, products, people)
  • Demonstrates Initiative -Willing to jump in/fill in when a need arises
  • Motivated -Self-motivated and motivating others
  • Empathy -Good listening skills
  • Forecasting the Day/Week -Planning, action planning, strategic thinking (Processes and people)
  • Time/ Energy Management
  • Teachable -Open to learn, willing to ask questions, assertive communication about needs/ wants
  • Communication -Multi-directional, cascading, prompt, concise, persuasive, diplomatic
  • Follow Through
  • Reliable, Honest, Creative
Forest River offers a stable work environment that is fast paced. Our employees enjoy a highly competitive Wage and Benefit Package.  We are looking for dedicated individuals with experience in the Industry as well as other Manufacturing Processes.
This opening is closed and is no longer accepting applications
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