Forest River, Inc.
Job Openings >> Customer Service Representative
Customer Service Representative
Summary
Title:Customer Service Representative
ID:2692
Location:410 Columbus
City / State:Middlebury, IN
Description
Forest River, Inc., the Nation’s largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats has an immediate opening. 

Responsibilities
  • Warranty Administrator/ Claim Processing/ VCB's
    • Liaison to Customer Service Manager, Parts Manager, Customer
    • Connect with team members
    • Responsible to monitor progress and volume of claims, calls, emails,
      • Provide month end reports to reflect:
        • number of Claims each month
        • Dollar amount of claims
        • Chargebacks from Claims
        • Top 5 vendor chargebacks
          • Include number of occurrences/ claims
          • Dollar Amount
        • Volume of calls & emails
        • Separate in-house Service Claims
          • Include number occurrences/ claims
          • Dollar Amount
        • Provide Assistance with escalated customer's/ concerns
    • Understand and foster the big picture for the service levels within your oversight
    • Be aware of the Customer's Journey, and continuously strive to make the journey positive and profitable
      • Build and maintain relationships with customer channels to faciliate excellent Customer Service

Qualifications

  • Emotional Stability -Stable consistent mannerisms, works well under stress, poise, knows how to handle and relieve stress properly
  • Resourceful -Knows, understands and utilizes resources properly (systems, products, people)
  • Demonstrates Initiative -Willing to jump in/fill in when a need arises
  • Motivated -Self-motivated and motivating others
  • Empathy -Good listening skills
  • Forecasting the Day/Week -Planning, action planning, strategic thinking (Processes and people)
  • Time/ Energy Management
  • Teachable -Open to learn, willing to ask questions, assertive communication about needs/ wants
  • Communication -Multi-directional, cascading, prompt, concise, persuasive, diplomatic
  • Follow Through
  • Reliable, Honest, Creative
Forest River offers a stable work environment that is fast paced. Our employees enjoy a highly competitive Wage and Benefit Package.  We are looking for dedicated individuals with experience in the Industry as well as other Manufacturing Processes.
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