Corporate Warranty Trainer
Summary
Title: | Corporate Warranty Trainer |
---|---|
ID: | 2084799 |
Location: | 51 Corporate |
City, State / Ciudad, Estado: | Middlebury, IN |
Description
Forest River, Inc., the Nation’s largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats has an immediate opening.
Responsibilities
Responsibilities
- Collaborate with the Corporate Parts, Service, and Warranty team to develop standards and guidelines whenever possible for the parts, service, and warranty departments.
- Train our internal personnel on proper use of the Microsoft Dynamics AX 2012 system.
- Train our dealer partners on proper use of the Forest River Dealer Connect portal to submit warranty claims, part orders, SPIFFs, and general administrative tasks.
- Maintain current training material for internal and external users, creating revisions as necessary when changes are made.
- Provide technical support and troubleshooting for internal and external users on both systems.
- Submit development tickets to IT when bugs are found in either system or when new features need to be developed.
- Test and approve development tickets once they have been developed and assigned to you by IT.
- Overseeing the Forest River supplier “First Stop Program”.
- Must have exemplary written and verbal communication skills.
- Must have exemplary customer service skills.
- Intermediate computer skills, familiar with Microsoft Office programs.
- Very detail-oriented and organized.
- Strong decision-making abilities.
- Able to work in a collaborative team environment.
- Must be self-motivated and able to work with little supervision.
- Prefer a certain familiarity or general knowledge of RV manufacturing.
This opening is closed and is no longer accepting applications