Forest River, Inc.
Job Openings >> Customer Service/Warranty Representative
Customer Service/Warranty Representative
Summary
Title:Customer Service/Warranty Representative
ID:2083927
Location / LocalizaciĆ³n:15 Wildcat
City, State / Ciudad, Estado:Elkhart, IN
Description
Forest River, Inc., the Nation’s largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats has an immediate opening.

Responsibilities
  • Provide retail customer service via phone, email, written correspondence and fax
  • Provide a variety of supporting roles for the Customer Service department
  • Participate in cross-training of tasks within the department
  • Provide Technical Support to our Dealer base (via phone/email).
  • Provide Customer Service to both Dealer and Retail base (via phone/email).
  • Provide Production Support and help with Problem Resolution.
  • Develop Troubleshooting documents.
  • Learn product line from frame to final.
Qualifications
  • Attention to detail and accuracy
  • Prefer a certain familiarity or general knowledge of RV parts
  • Must have excellent written and verbal communication skills
  • Intermediate computer skills, familiar with Microsoft Office programs
  • Prefer a certain familiarity or general knowledge of RV parts, or an understanding of electrical/technical systems
  • A desire to provide extraordinary customer service to the dealer/customer network
  • Able to work within a group and transition between responsibilities given
  • Willingness to learn many different components of a RV
Forest River offers a stable work environment that is fast paced. Our employees enjoy a highly competitive Wage and Benefit Package.  We are looking for dedicated individuals with experience in the Industry as well as other Manufacturing Processes.
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