Customer Service/Warranty Representative
Summary
Title: | Customer Service/Warranty Representative |
---|---|
ID: | 2083927 |
Location: | 15 Wildcat |
City, State / Ciudad, Estado: | Elkhart, IN |
Description
Forest River, Inc., the Nation’s largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats has an immediate opening.
Responsibilities
Responsibilities
- Provide retail customer service via phone, email, written correspondence and fax
- Provide a variety of supporting roles for the Customer Service department
- Participate in cross-training of tasks within the department
- Provide Technical Support to our Dealer base (via phone/email).
- Provide Customer Service to both Dealer and Retail base (via phone/email).
- Provide Production Support and help with Problem Resolution.
- Develop Troubleshooting documents.
- Learn product line from frame to final.
- Attention to detail and accuracy
- Prefer a certain familiarity or general knowledge of RV parts
- Must have excellent written and verbal communication skills
- Intermediate computer skills, familiar with Microsoft Office programs
- Prefer a certain familiarity or general knowledge of RV parts, or an understanding of electrical/technical systems
- A desire to provide extraordinary customer service to the dealer/customer network
- Able to work within a group and transition between responsibilities given
- Willingness to learn many different components of a RV
This opening is closed and is no longer accepting applications