Forest River, Inc.
Job Openings >> Customer Service/Parts/Warranty
Customer Service/Parts/Warranty
Summary
Title:Customer Service/Parts/Warranty
ID:8070
Location:10A Rockwood / Flagstaff
City / State:Millersburg, IN
Description

Forest River, Inc., the Nation’s largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats has an immediate opening.

Responsibilities

  • Provide intermediate technical assistance (via phone/email) to dealers and retail customers.

  • Provide customer service to both dealer and retail base.

  • Provide technical support by explaining how to use components of our luxury fifth wheels (via phone/email).

  • Provide assistance (via phone/email) to facilitate warranty repairs by bridging the gap between retails and dealers.

  • Develop troubleshooting documents and instructions.

  • Learn the product line from frame to final.

  • Authorize warranty repairs.

  • Maintain a clean and organized work environment.

Qualifications

  • Must be highly motivated and maintain a positive attitude for a healthy work environment.

  • Must be willing to learn many different components of an RV.

  • Must be willing to work independently, but open to taking direction in areas where you may not be as experienced.

  • Must have excellent written and verbal communication skills.

  • Must have at least intermediate computer skills and familiarity with Microsoft Office programs.

  • Must be able to work within a group and transition between responsibilities given.

  • Must be able to maintain professionalism in person, over the phone, or via email communication.

  • Prefer understanding of Standard RV Warranty Policy and Procedures

  • Prefer a certain familiarity or general knowledge of RV parts and understand of electrical/technical systems



Forest River offers a stable work environment that is fast paced. Our employees enjoy a highly competitive Wage and Benefit Package.  We are looking for dedicated individuals with experience in the Industry as well as other Manufacturing Processes.

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