Forest River, Inc., the Nation’s largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats has an immediate opening.

Responsibilities

• Provide intermediate technical assistance (via phone/email) to dealers and retail customers.

• Provide customer service to both dealer and retail base.

• Provide technical support by explaining how to use components of our luxury fifth wheels (via phone/email).

• Provide assistance (via phone/email) to facilitate warranty repairs by bridging the gap between retails and dealers.

• Develop troubleshooting documents and instructions.

• Learn the product line from frame to final.

• Authorize warranty repairs.

• Maintain a clean and organized work environment.

Qualifications

• Must be highly motivated and maintain a positive attitude for a healthy work environment.

• Must be willing to learn many different components of an RV.

• Must be willing to work independently, but open to taking direction in areas where you may not be as experienced.

• Must have excellent written and verbal communication skills.

• Must have at least intermediate computer skills and familiarity with Microsoft Office programs.

• Must be able to work within a group and transition between responsibilities given.

• Must be able to maintain professionalism in person, over the phone, or via email communication.

• Prefer understanding of Standard RV Warranty Policy and Procedures

• Prefer a certain familiarity or general knowledge of RV parts and understand of electrical/technical systems

Forest River offers a stable work environment that is fast paced. Our employees enjoy a highly competitive Wage and Benefit Package.  We are looking for dedicated individuals with experience in the Industry as well as other Manufacturing Processes.